I Can Haz Hate Mail

Yesterday, I was one of many who caught wind of the whole Harvard Business School professor goes to war over $4. By “goes to war”, Boston.com seems to mean that he sent a whole bunch of d-bag emails to a restaurant/bar manager who doesn’t only come off as a perfectly reasonable mensch in the exchange, but was previously profiled […]

I’m Guest Lecturing at McGill University

The McGill School of Continuing Studies has started offering a new certificate program in Digital Content and Community Management, and friend and colleague Michelle Sullivan is teaching it. As Michelle explains: The class provides an overview of current uses of internet-based media (websites, blogs, social networks) in public relations, direct marketing, internal communications, fundraising, consumer relations […]